Bought mine from fluid digital. Purchased 3 from them and they saved me freight. The grouped my 3 tuners I purchased and it only cost $19.76 including insurance! I checked into other places and they wanted to charge me a standard shipping fee for each tuner. I also didnt have to pay sales tax because their office was in Texas and I am in Oklahoma. Here is the link www.fluiddigitalmedia.com

I tried to purchase from Fluid Digital. The WORST consumer experience I ever had. Enough said.

jugsmcgee

I tried to purchase from Fluid Digital. The WORST consumer experience I ever had. Absolutely no communication and when I tried to call them out on it, they blamed me for not remembering the purchase I put in 3 months earlier. Save yourself the trouble and DO NOT BUY from them.

 

 

You don't remember your purchase? As much as you would like to feel like you are their only customer, your not! Help them help you. It seems like your one of a very few that have had a "super huge" problem with Fluid Digital.

I'm picking mine up from Fluid this afternoon - got the afternoon off so I can install it and set it up!

The only issue I had with Fluid was my problem.  I had a new CC EXP date and security code.   Once I got them the new information, my payment went through and I had my Ceton card.

Cut Fluid a little slack.  I think they are a smaller speciality shop.

jugsmcgee

 I can cut some slack, but when the company "president" responds with e-mails that read:

Your order WAS being released you dumbass.

Do you REALLY think anyone cares what one moron who can't run his life really thinks!

You are REALLY over estimating your own intelligence.

 

.... something is wrong with that company and the people who run it. Not to mention, they canceled my order without reason (or probably out of spite) after I complained. I guess business is so good for them they don't need to worry about being civil hahah.

You failed to mention you had sent this email to me....

Are you fucking serious?  I placed my order in August. Look at your fucking note. What is the earliest date you dumb ***?

And I reversed the fraud claim already. I did not cancel.


Here's what you wrote in your fucking confirmation e-mail.
"* Note: Your credit card will not be charged until the card is released."

You run a great little business there blaming your customers. The BBB will be hearing about this and anyone else who wants to hear. What you did was pretty contradictory to your confirmation e-mail. And thank you for making it my mission to bad mouth your fucking POS company you dumb ***.

 

This thread is a keeper I'm with Kevin. Do NOT EVER forget you placed an order for over 400 greens. That's scary...

If Kevin has cards to get out please ignore the ignorant people of the planet.  my card was charged almost 2 weeks ago and i'm hoping it goes out for shipping today.  trying real hard to not call them and bother them.

I'm with Kevin on this one too, If you as a customer feel the need to drop f-bombs and be a douche bag, you are lucky the only thing you got was a nasty email. If it was my company and you did that to me, id find out who you are and send a nice personal message in the form of my fist in your face. The customer ISNT always right when they are being jerks.

I have had my order in with Fluid since August, and Kevin has been more then helpful when I ask him questions.

 

I've also told a few other friends to order from him, and they've had zero issues as well, they've been pretty good at communicating publicly, and via emails/phone calls.

jugsmcgee

Badmouthing is not required... when the facts speak for themselves.

And in my opinion... i find it odd that Kevin seems to have the time to insult his customers through email and respond to forum posts... but can't seem to send out a confirmation or status emails for paying customers. Very strange.

 

Overall I'm with Kevin on this - you had no right to treat him the way you did via email.  I'm not saying everything Kevin/FD does is 100% perfect (I have never ordered from FD, so I wouldn't know), but at the end of the day, he's a small business and trying to make customers happy.  The number of happy customers on the forum I would say speaks for him running a generally good, ethical business.

When a customer comes in with "guns blazing" and treating someone like you did, the customer is wrong.  Even if Kevin was wrong originally (and I'm not saying he is or isn't, there's the old saying that there are 3 sides to a story, yours, mine and the truth), your email to him shows you are more wrong.