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Anyone know why I cant install the software for Philips SRM7500?

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    Same problems here... I tried all the tricks described here, but nothing helped (Vista Ultimate 32bit).

    The 'TODO: " error also shows the software writing incompentence of Philips: It's just a placeholder for a routine that was never created in the program. Its plain hard proof that the program was published before being finished.

    I'm not used to this from Philips. They really should get their software fixed!

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    I've now got mine working perfectly after reinstalling windows, no TODO errors and no slow startup problems, even the music function works with no problems. The only difference is i replaced my Hauppauge nova t 500 tuner card with a couple of old leadtek DTV100 T's. I know the hauppauge does something strange with piggy backing usb hubs so this may have caused a problem, is anyone else having these problems using this tuner card?
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    Vegk:
    I've now got mine working perfectly after reinstalling windows, no TODO errors and no slow startup problems, even the music function works with no problems.

    I don't want to be negative, but don't get your hopes up just yet!
    I also have a clean installed Windows Vista Ultimate computer. There is hardly any other software present. The remote worked just fine for 2 weeks or so. Then all of this sudden it began to make problems, for no reason what so ever (besides Windows Update maybe?).

    At the moment I have learned the remote to work with the IR signals of a regular MCE remote control. I haven't got the regular remote function to work at all lately, so I'm using IR signals exclusively. Ofcourse, sideshow is not working, which was one of the reasons I actually purchased this remote.

    I still have hopes that the software will be updated by Philips with a more mature version so I can use the remote to it's full extent.

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    erwin_se:

    Vegk:
    I've now got mine working perfectly after reinstalling windows, no TODO errors and no slow startup problems, even the music function works with no problems.

    I don't want to be negative, but don't get your hopes up just yet!
    I also have a clean installed Windows Vista Ultimate computer. There is hardly any other software present. The remote worked just fine for 2 weeks or so. Then all of this sudden it began to make problems, for no reason what so ever (besides Windows Update maybe?).

    At the moment I have learned the remote to work with the IR signals of a regular MCE remote control. I haven't got the regular remote function to work at all lately, so I'm using IR signals exclusively. Ofcourse, sideshow is not working, which was one of the reasons I actually purchased this remote.

    I still have hopes that the software will be updated by Philips with a more mature version so I can use the remote to it's full extent.

    It s difficult not to be negative when it comes to this remote, mines been stable for about a week now. I had previously done about 3 re installs of windows trying to work out what was causing the problem and this thing just would not work, as soon as i put the pc to sleep it either didnt connect or crashed my pc when it woke up. Perhapes I am being over optimistic that my problems were related to the tuner. I must say that when it works it works great. I now have a clean Ghost image of my PC made before installing the remote, so if it goes wrong again i will restore from that and reinstall the remote. Takes about 8mins rather than the several hours it takes to reinstall windows.

    I agree lets hope philips upadate this software soon, but for the moment i am happy i finally have this thing working as it should, although it has taken 2 moths and many wasted hours. I dont think I will be  buying anything from philips again.

     

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    Hi

    There's been some new discussions about this remote on the digital lifestyle here
    Reading this thread the software sounds well buggy and the remote unreliable as a result.
    For those of you still using this remote did Philips ever resolve these problems with the software ?
    Would you recommend buying this remote to anyone else ?

    Thanks.

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    These issues have never been addressed.  At this point in time I could not recommend this to anyone.  The software is buggy, it often loses connection with the remote itself, blue screens as a result of driver lock-up etc.  Hope Philips get there act together and fix this.  I have had this for over a year and have tried all manner of things to resolve the issues.  To sell something like this with so many issues begs belief; made worse by the fact that Philips do not seem to be providing any help.
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    worm:
    At this point in time I could not recommend this to anyone.  The software is buggy, it often loses connection with the remote itself

    I'm afraid I have to second that...

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    worm:
    These issues have never been addressed.  At this point in time I could not recommend this to anyone.  The software is buggy, it often loses connection with the remote itself, blue screens as a result of driver lock-up etc.  Hope Philips get there act together and fix this.  I have had this for over a year and have tried all manner of things to resolve the issues.  To sell something like this with so many issues begs belief; made worse by the fact that Philips do not seem to be providing any help.


    That's a shame! I read an article about Philips releasing some new Multi Media remotes, however they did not have RF and SideShow was not mentioned so maybe they have now ditched it ?
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    cw-kid:
    Hi

    There's been some new discussions about this remote on the digital lifestyle here
    Reading this thread the software sounds well buggy and the remote unreliable as a result.
    For those of you still using this remote did Philips ever resolve these problems with the software ?
    Would you recommend buying this remote to anyone else ?

    Thanks.

    Dont buy it for the sideshow/music feature until they release a new version of the driver. It works great as a universal remote(i also have mine controlling the pc via infra red).

    When the wireless/sideshow features work they are good but just too unreliable, mine seems to work ok for a week or two at a time before i have to restore vista from a ghost image.

    Philips told me  a month or so ago that they are working on new software, so fingers crossed.

     

     

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    Thanks for the replies on this one! Please let us know if those drivers are released? and if it improves the remote control ?

    Many Thanks.
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    Hi guys, I just got this remote off  Ebay and couldnt get it working with the PC, (vista 64) .

         However after doing a soft reset of the remote,  enabling some services and reinstalling the update software it seems to be working perfectly, i can browse and play media from the screen, use sideshow apps and control VMC.

    Not sure if it helps, I enabled  the media center extender service, windows media player network sharing service and I think a couple of networking services, cant remember what though.

    If some one can tell me how to post a list of my running services I will.

    I guess you could set any disabled sevices to automatic  just to test it, incidentally I have had the UAC thing permanantly disabled for the past year with no problems.

    If theres anything you want to know about my setup that might help please ask.

      Cheers guys -Robb

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    Been using this remote on a 32bit Vista Ultimate with no issues (picked it up for $50 on eBay). I installed the original software from the CD and refused to update even though I've been prompted by the software that there is a new version. Everything works with no issues. Both me and the wife love the remote and I think that right now it's the best universal remote for media center that you can get at a reasonable price.
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    I had dropped back to the original supplied software in december 2008 and since then I have had no problems with the remote. All the issues appear to be with the later versions. Although, if I try and edit the Oneway HID setup then I do get netcom crashes again. Looks like the parser/HID interface is not written well.
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    Hi worm!
    One week after Your last post has passed. Are You still happy with the old driver? What version would that be?

  •  
    BansEN:
    Hi worm!
    One week after Your last post has passed. Are You still happy with the old driver? What version would that be?



    I can tell you that I am using the remote with the old stock software for a couple of months now with no major issues. I lost connection with the PC twice during this time but a restart and reconnect solved the problem. Not really using it as a sideshow remote but me and the rest of my family think it's the best universal media center remote we used (and we tried many). The ability to play music directly from the remote is a plus, but at the price I picked it up on eBay ($50) it wasn't a feature I really needed.
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